Refund policy

Our products are digital and you get access straight away, so purchases are final. We do not refund because you changed your mind or did not use what you bought.

We do make exceptions, and we deal with them fairly. The cases are listed below. If something has gone wrong, please contact us and we will look at it.

Course purchases are final once the payment is made, because access to the lessons and downloads starts immediately. The exceptions in “When we always refund” still apply.

Books, templates, indicators and other marketplace products are delivered digitally and are final once purchased. The exceptions in “When we always refund” still apply.

These are also final by default, but we will consider a refund on request in two situations:

• A renewal you did not mean to happen. Contact us within 7 days of the renewal charge. To avoid future renewals, cancel from your account before the renewal date.
• A journal or mentorship purchase made by mistake. Contact us within 7 days of paying. For mentorship, this must be before your first session takes place.

We decide these case by case, in good faith. Once mentorship sessions have been delivered we do not refund those sessions. If you cancel a subscription, you keep access until the end of the period you paid for and are not charged again.

Whatever you bought, we will refund you if:

• You were charged twice for the same item by mistake.
• You were charged an amount different from the price shown at checkout.
• The payment was made without your permission (for example a stolen card). Tell us as soon as you notice.
• You paid but the product cannot be delivered or opened, and we cannot fix it within a reasonable time.

• Changing your mind, or not having used the product.
• Trading losses, or not getting the results you hoped for. We never promise results.
• Not finishing a course, or not turning up to a booked session.
• Accounts closed for breaking our Terms.

Contact us through support.growvia@gmail.com from the email address on your account. Tell us what you bought, the date of the payment and why you are asking. We aim to reply within 3 working days.

Approved refunds go back to the original payment method through our payment provider. They normally appear within 5 to 10 working days, depending on your bank. Please contact us before opening a dispute with your bank, since we can often solve it faster. When a refund is made for a product with access, the access ends.

This policy does not take away any rights you have under the consumer laws where you live. Where those laws give you a right to a refund that we cannot exclude, we will honour it. See also our Terms of service.